Data Controller
The Data Controller is Palomba Corporation srl, with its registered office at Vicolo San Abbondio 10, 80045 Pompei (NA), Italy. VAT number and tax code: 03077881211. For enquiries regarding this Privacy Policy, you may contact the company by email at info@pompeihotel.com or via certified email (PEC) at hoteldiana@pec.pompeihotel.com.
Privacy Protection
The confidentiality of your personal data is of the utmost importance to us. We appreciate the trust you place in us and are committed to protecting all the information you provide to us with the utmost discretion.
Types of Data Collected
When you interact with our website and services, we may collect:
Data provided voluntarily by the user: first name, surname, address, email address, telephone number, payment details, number of people in the group and specific preferences regarding your stay, provided via contact forms, bookings, email or telephone.
Browsing data: IP address, device type, browser used and pages visited, collected automatically whilst using the website.
Data collected via cookies: small text files used to improve the browsing experience and for marketing and analytical purposes. Further details on the use of cookies are available in our Cookie Policy.
Purposes of Data Processing
The personal data collected is processed for the following purposes:
To provide the services requested by the user: such as managing bookings, providing customer support and organising experiences offered by Hotel Diana.
To fulfil contractual and legal obligations: to meet contractual and regulatory obligations relating to the use of the website and our services.
Marketing and commercial communications: sending promotional communications and offers regarding our services, subject to the user’s explicit consent.
Statistical analysis and service improvement: using browsing data to analyse website traffic and improve the user experience.
Communications with the User
We may contact you by email, post or telephone to:
Manage and respond to your enquiries.
Provide useful information about your stay or directions on how to reach our accommodation.
Resolve any issues relating to your booking.
Communicate regarding lost property.
Invite you to leave a review of your stay at our accommodation, both on our website and on external platforms.
Other communications necessary to ensure an optimal service.
We undertake to use your data exclusively for the purposes set out above, whilst respecting your privacy and in accordance with current legislation.
The confidentiality of your personal data is of the utmost importance to us. We appreciate the trust you place in us and are committed to protecting all the information you provide to us with the utmost discretion.
Methods of Processing and Security
Data is processed using electronic means and, in some cases, in paper form. All necessary security measures are in place to protect personal data from unauthorised access, alteration, disclosure or destruction.
Disclosure and Sharing of Data
Users’ personal data may be disclosed to:
Technical service providers and companies assisting with the management of the website and IT infrastructure.
Legal and tax advisers, to fulfil any regulatory obligations.
Competent authorities, in accordance with current legislation.
Data will not be disclosed to the public without the user’s explicit consent and will not be transferred outside the European Union, except where strictly necessary and in any event in accordance with the GDPR.
Retention Period
Personal data will be retained for the period strictly necessary to fulfil the purposes for which it was collected, or for longer periods required by legal obligations or to safeguard the Data Controller’s rights.
Users’ Rights
Users have the right to:
Access their personal data and obtain information about its processing.
Request the rectification of any inaccurate or incomplete data.
Request the erasure of data (right to be forgotten), where applicable.
Restrict processing or object to processing on legitimate grounds.
Request data portability in a structured and machine-readable format.
Withdraw consent at any time, without affecting the lawfulness of processing based on consent prior to withdrawal.
To exercise these rights, you may send a request to the following email address: info@pompeihotel.com.
Use of Cookies
This website uses technical cookies, which are necessary for its operation, and third-party profiling cookies for marketing and analytics purposes. Users can manage their cookie preferences via the cookie management banner or their browser settings.
Further information on the use of cookies is available in the website’s Cookie Policy.
Changes to the Privacy Policy
The Data Controller reserves the right to make changes to this Privacy Policy at any time, informing users via email or a notice on the website. Please check this page periodically for any updates.
Hotel Diana’s Cookie Policy
The website www.pompeihotel.com/diana/ uses cookies to improve users’ browsing experience and for technical, analytical and advertising purposes. Cookies are small text files that are stored on the user’s device whilst browsing the website.
Categories of Cookies Used:
Technical and essential cookies: these are essential for ensuring the website functions correctly; they enable you to use basic features, such as managing bookings, secure access and uninterrupted browsing. These cookies ensure that all essential operations are carried out correctly, thereby improving the website’s reliability and allowing you to browse without any issues.
Analytical cookies: these are used to collect detailed information on how the website is used, such as the pages visited, time spent on the site, the source of traffic and user behaviour whilst browsing. This data helps to improve the website’s performance by identifying any problem areas and helping to resolve them, thereby optimising the overall experience. They enable us to optimise content and the features offered, and to better understand users’ preferences through the constant monitoring of visits and in-depth analysis of interactions.
Managing Cookie Preferences
Users can choose to accept or reject cookies via the consent banner displayed on their first visit to the website. Preferences can be changed at any time by accessing browser settings or using the specific controls available on the website.
Cookie Lifespan
The lifespan of cookies varies: some are deleted at the end of the browsing session, whilst others may remain for a longer period to remember the user’s preferences during future visits.
Third Parties
The website may incorporate third-party services, such as analytics tools or advertising platforms, which may set cookies to collect information about your interaction with the website. These cookies are subject to the privacy policies of the respective third parties.
How to Manage Cookies
You have the right to manage cookies via your browser settings. Disabling technical cookies may affect the functionality of the website, whilst disabling analytical or profiling cookies will not prevent you from accessing the website but may limit your personalised experience.
For further information on managing cookies, please consult the specific guides for your browser or visit specialist websites such as Cookiepedia.
Changes to the Cookie Policy
The Data Controller reserves the right to make changes to this Cookie Policy at any time, informing users via email or a notice on the website. Please check this page periodically for any updates.